Refund policy

What is your return policy?

If you aren’t happy, we aren’t happy! We have a 100% Satisfaction Guarantee on all products. If you or your pooch are not completely satisfied with your purchase, it may be returned within 14 days of receipt of the product for a complete refund to the same credit card it was purchased on, less the actual shipping and handling fees. After 14 days, up to 30, we will gladly issue a store credit or exchange, less the actual shipping and handling fees. We do not accept returns after 30 days from delivery of the product. Refunds are generally posted back to your account 4-5 days after receipt of the item.

How do I return an item? 

Contact our Customer Service team at support@ecokindpettreats.com. Our team will issue you a return number (RMA Number) and the address to which you'll ship your return. Items must be received back at our warehouse within 10 days of receiving your RMA number. Repack the merchandise in the original packaging.

How do I cancel an order? 

We will do our best to try and cancel an order if we hear back from you immediately. Unfortunately, once an order is submitted it is placed into processing automatically as soon as the order is placed. Under normal circumstances, this is a good thing for you, getting your order shipped fast! We cannot cancel an order once it has been shipped.

My order arrived damaged, what do I do?  

If you receive an item from us that arrived damaged during shipping, or is defective in any way, please contact us immediately at support@ecokindpettreats.com. We’d also just request that you notify us of any issues within 48 hours after receiving the product.